Recognition and Rewards

Online communities are socially driven and typical activities include searching, authoring, sharing, rating, monitoring, discussing and collaborating. Thus, we are able to determine both quantitative and qualitative variables as indicators for our impact and progress. Quantitative variables include the number of members, resources, followers, posts, groups, pages, badges, tags, events, courses and invites. Qualitative variables include our sharing ratio, the breadth and depth thereof (uploads, views, downloads, ratings, reviews, shares), reputation and CPTD points as well as badges earned. These are all indications of how engaged our members are. We also measure user retention as an indicator of our value and relevance to members. All of this is visually represented on a reporting dashboard that will provide feedback to us and stakeholders on our impact and progress.